We create amazing jewelry handcrafted by vulnerable women, and we hope that you are happy with your BraveWorks purchase!
If you have a piece of jewelry made by our artisans in Charlotte, NC that needs repair, we will repair it at no charge within 1 year of purchase. If you have the receipt, that is helpful but not required. For items purchased more than 1 year ago, we can repair it for a nominal fee depending on the complexity of the repair, as follows:
Simple repairs (stretch bracelets, jump ring repairs, etc.) - $5.00/repair
Complex repairs (necklace restringing, leather cord replacement, etc.) - $15.00/repair
Please note that if your item is beyond the current season, we may not have replacement beads or components to match the original design. We will reach out to discuss any modifications or issues with the repair. If your item has broken, please save all components so that we have a better chance of repairing it to its original design. Our standard turnaround time for repairs is 14 days.
Please send an image of the broken item to email@example.com, and we’ll let you know how we can help. We will provide a shipping label if the item was purchased in the last year. Or if you are local to our shop in Charlotte simply swing by 1717 Cleveland Avenue and drop it off!
Thanks for empowering vulnerable women in our world!